PSI Organizational Policies

Privacy Policy

Any business or personal information collected will be for the sole purpose of conducting business with our clients and customers. We do not sell or release any personal information about our customers to anyone outside our organization without their explicit permission. Our web sites are not set up to track, collect or distribute business or personal information not entered by visitors using cookies or any other method.

Customer Service Policy

We strongly believe in Professional Competence, Conduct, and Integrity. We strive to establish long-term relationships with our clients and customers by providing quality services and products. The bottom line in our Customer Service Policy is 100% Customer Satisfaction. All disputes will be processed within 48 hours.

Refund Policy

Our service is 100% guaranteed.

• Web Site Certification: If for any reason you are not satisfied with our service within 30 days of purchase, we will refund your fee 100%. * (see note below)
  
  
• Software Certification: If for any reason you are not satisfied with our service within 30 days of purchase, we will refund your fee 100%. * (see note below)
  
  
• Professional Certification: If you have not taken the certification test and are not satisfied with our service, we will refund your fee 100%. * (see note below)

* Important Note on Refund Policy: If you violate a standard, policy, or rule of Professional Standards Institute, you will not be entitled to a refund. For example, if you receive certification for a web site and later change your site to not adhear to our standards, your certification will be revoked and you will not be entitled to a refund. If you receive a professional certification and later violate our Code of Professional Standards and Ethics, your certification will be revoked and you will not be entitled to a refund. If you violate a posted rule on our site, such as not waiting the specified period for retaking a professional certification test, you will not be entitled to a refund.

Simply send a request for refund via e-mail. For quality purposes only, please include the reason for the refund request. Refunds are processed within 72 hours.